Kirim Email, Inc. of 651 N Broad St, Suite 206 Middletown, Delaware, 19709, New Castle, United States, and PT. Kirim Email Indonesia, Wisma Monex 9th Floor, Jl. Asia Afrika 133-137, Bandung 40112, Jawa Barat – Indonesia (hereinafter “we” or “us”) is committed to protecting and respecting your privacy.

This policy (together with our main Terms of Use (the “Terms”) and any other documents referred to in it) sets out the basis on which any personal data (as defined in the General Data Protection Regulation) we collect from corporate account holders or individual users or visitors to the KIRIM.EMAIL platform and application (our “Platform”), or that is uploaded to our Platform, will be processed by us. Account-holders, users, and visitors of our Platform or owners of Personal Data collected by us (each, “you”) should read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it.

By providing any Personal Data to us, you consent to the collection, use, disclosure and transfer of such Personal Data in the manner and for the purposes set out below.

How we process your data

Information we may collect

We may collect and process the following data which may contain Personal Data:

information that you provide by filling in forms, including information provided at the time of registering to use our Platform, subscribing to any services provided by us, posting material, reporting a problem with our Platform, or requesting further services;
information, data, documents, or images that you upload onto our Platform;
details of transactions you carry out through our Platform;
details of your visits to our Platform, resources that you access, and actions you are working on through the Platform;
if you contact us, a record of that correspondence; and
responses to surveys that we send to you, although you do not have to respond to them.

Uses of the information

We use information held, including Personal Data, in the following manner:

to ensure that content from our Platform is presented in the most effective manner for you and for your
to provide you with information, products, or services that you request from us, and to otherwise carry out our obligations arising from any contracts entered into between you and us;
to provide you with information, products, or services which we feel may interest you, where you have consented to be contacted for such purposes;
to allow you to participate in interactive features of our service when you choose to do so;
to notify you about changes to our services;
to investigate any complaints relating to the use of our Platform or any suspected unlawful activities;
complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
any other purposes for which you have provided the information; and
carrying out whatever else is reasonable or related to or in connection with the above and our provision of goods and/or services to you.

Usage data & log files

When you visit our platform, so-called usage data is temporarily stored on our web server as a log for statistical purposes in order to improve the quality of our websites. This data record consists of:

the page from which the file was requested
the name of the file
the date and time of the request
the amount of data transferred
the access status (file transferred, file not found)
the description of the type of web browser used
the IP address of the requesting computer, which is shortened so that a personal reference can no longer be established.

The aforementioned log data is only stored anonymously. We store this log data strictly for a maximum of seven days in the interest of being able to recognize, limit and eliminate attacks on our websites. After this period, we delete this data. The legal basis is Art. 6 para. 1 p. 1 lit. f GDPR.

Account registration

If you wish to use our application, you must first register. For the account registration, we collect your e-mail address on the basis of Art. 6 para. 1 p. 1 lit. b GDPR. Your data will be stored by us until you object to the storage and wish to delete your account. Provided that there are no legal retention periods, your data will be deleted within 10 days of the revocation being voiced.

We store and use your personal data, which you transmit to us in the course of registration or an order process, on the basis of Art. 6 para. 1 p. 1 lit. b GDPR exclusively for processing your orders. We use your e-mail address to inform you about the status of your order or to send you the relevant documents. Furthermore, we offer to send you account reports and news & product information by e-mail.

If, after the conclusion of a contract with costs, there is an obligation to transmit your payment data to us (e.g. account number in the case of direct debit authorization), this data is required for the processing of payments. Payment transactions via the common means of payment (Visa/MasterCard, PayPal, direct debit) are made exclusively via an encrypted SSL or TLS connection. With encrypted communication, the payment data you transmit to us cannot be read by third parties.

We may transmit data to other responsible parties (such as PayPal) whose use as payment service providers is necessary for the secure execution of the payment.

Contact and support form

You have several options for contacting us. By submitting the respective information, you agree that the data you provide will be electronically recorded and stored for up to 6 years. The legal basis of the processing in the contractual relationship is Art. 6 para. 1 p. 1 lit. b GDPR, otherwise Art. 6 para. 1 p. 1 lit. f GDPR. We have a legitimate interest in conducting the exchange you are seeking or in processing your inquiry appropriately. In this respect, we use your data exclusively for processing your inquiry.

Commercial and business services

We process data of our contractual and business partners, e.g., customers and interested parties in the context of contractual and comparable legal relationships as well as related measures and in the context of communication with contractual partners (or pre-contractual), e.g., to answer inquiries.

We process this data to fulfill our contractual obligations, to secure our rights, and for the purposes of the administrative tasks associated with this information as well as for the business organization. We only disclose the data of the contractual partners to third parties within the scope of the applicable law to the extent that this is necessary for the aforementioned purposes or for the fulfillment of legal obligations or with the consent of the contractual partners (e.g., to participating telecommunications, transport, and other auxiliary services as well as subcontractors, banks, tax, and legal advisers, payment service providers or tax authorities).

Unless otherwise specified the purposes of processing are Contractual performance and service, contact requests and communication, office and organizational procedures, administration, and response to requests visit action evaluation, interest-based and behavioral marketing. And, the Legal bases are Contractual performance and pre-contractual inquiries, Legal obligation, and our Legitimate interests.

Technical services

We process the data of our customers and clients in order to enable them to select, purchase or commission the selected services or works as well as associated activities and to pay for and deliver them or to execute or provide them. The required information is identified as such in the context of the order, purchase order or comparable contract conclusion and includes the information required for the provision of services and billing as well as contact information.

Unless otherwise specified the purposes of processing are Contractual performance and service, contact requests and communication, office and organizational procedures, administration, and response to requests. visit action evaluation, interest-based and behavioral marketing. And, the Legal bases are Contractual performance and pre-contractual inquiries, Legal obligation, and our Legitimate interests.

Analysis tools and tools from third-party providers

When visiting our platform, your surfing behavior may be statistically analyzed. This is done primarily with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found below in this privacy policy.

Cookies

We use cookies on our websites. Cookies are small text files that are stored on your terminal device and can be read. A distinction is made between session cookies, which are deleted as soon as you close your browser, and permanent cookies stored beyond the individual session. Cookies can contain data that make it possible to recognize the device used. In some cases, however, cookies only contain information on certain settings that cannot be related to a specific person.

We use session cookies and permanent cookies on our websites. The processing is carried out on the basis of Art. 6 Para. 1 S.1 lit. f GDPR and in the interest of optimizing or enabling user guidance and adapting the presentation of our platform. You can set your browser to inform you about the placement of cookies. This makes the use of cookies transparent for you. You can also delete cookies at any time using the appropriate browser settings and prevent the setting of new cookies. Please note that our websites may then not be displayed optimally and some functions may no longer be technically available.

Use of customer data for direct marketing purposes

If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you e-mail offers for similar goods or services to those already purchased from our range. We do not need to obtain your separate consent for this. In this respect, the data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising. If you have initially objected to the use of your e-mail address for this purpose, we will not send you any e-mails. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by notifying the responsible person named at the beginning. After receipt of your objection, the use of your e-mail address for advertising purposes will cease immediately. If you wish to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the marketing.

Our Third Parties

Note on data transfer to the USA

Among other things, tools from companies based in the USA are integrated on our platform. If these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country in the sense of EU data protection law. US companies are obliged to hand over personal data to security authorities without you as a data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. intelligence services) process, evaluate, and permanently store your data located on US servers for monitoring purposes. We have no influence on these processing activities.

Google Analytics

In order to tailor our website to your needs, we create pseudonymous user profiles with the help of Google Analytics. Google Analytics uses cookies that are stored on your terminal device and can be read by us. In this way, we are able to recognize returning visitors and count them as such.

The data processing is based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a GDPR if you have given your consent via our banners.

The information generated by the cookie about your use of this platform is usually transmitted to a Google server in the USA and stored there. However, as we have activated IP anonymization on this website, your IP address will be shortened by Google beforehand. Only in exceptional cases will the full IP address be transferred to a Google server and shortened there. Where we use providers in unsafe third countries and you consent, the transfer to a third country will be based on Article 49(1)(a) of the GDPR.

We have also concluded a contract with Google Inc. in accordance with Article 28 of the GDPR and standard data protection clauses. Accordingly, Google will use all information strictly for the purpose of evaluating the use of our platform for us and compiling reports on platform activity.

Facebook Pixel

Our platform uses the visitor action pixel from Facebook, Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) for conversion measurement. This makes it possible to track the behavior of page visitors after they have been redirected to the provider’s platform by clicking on a Facebook ad. This allows the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes and for future advertising measures to be optimized.

The data collected is anonymous for us as the operator of this platform, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data usage policy. This enables Facebook to serve advertisements on Facebook pages as well as outside of Facebook. This use of the data cannot be influenced by us as the site operators.

The use of Facebook Pixel is based on Art. 6 para. 1 lit. f GDPR. The platform operator has a legitimate interest in effective advertising measures including social media.

In the privacy policy of Facebook, you will find further information on the protection of your privacy: https://www.facebook.com/about/privacy/.

You can also deactivate the “Custom Audiences” remarketing function in the Ad Settings section. To do this, you must be logged in to Facebook.

If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance platform: http://www.youronlinechoices.com

Google Re/Marketing Services

We use the marketing and remarketing services (Google marketing services for short) of Google. The Google Marketing Services allow us to display advertisements for and on our platform in a more targeted manner in order to present users only with ads that potentially match their interests. For example, if users are shown ads for products they were interested in on other websites, this is called “remarketing”. For these purposes, when our platform and other platforms on which Google marketing services are active are called up, a code is executed directly by Google and so-called (re)marketing tags (invisible graphics or code, also known as “web beacons”) are integrated into the web site. With their help, an individual cookie, i.e. a small file, is stored on the user’s device (comparable technologies can also be used instead of cookies).

The cookies can be set by various domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com, or googleadservices.com. This file records which websites the user has visited, which content he or she is interested in, and which offers he or she has clicked on, as well as technical information on the browser and operating system, referring websites, time of the visit, and other information on the use of the platform. The IP address of the user is also recorded, whereby we inform Google Analytics that the IP address is shortened and only in exceptional cases is transmitted in full to a Google server and shortened there. The IP address is not merged with the user’s data within other Google offerings. This aforementioned information may also be combined with such information from other sources. If the user subsequently visits other websites, he or she may be shown ads tailored to his or her interests.

The user’s data is processed pseudonymously as part of Google’s marketing services. This means that Google does not store and process the name or email address of the user, for example, but processes the relevant data in a cookie-related manner within pseudonymous user profiles. I.e. from Google’s perspective, the ads are not managed and displayed for a specifically identified person, but for the cookie holder, regardless of who this cookie holder is. This does not apply if a user has expressly allowed Google to process the data without this pseudonymization. The information collected by “DoubleClick” about users is transmitted to Google and stored on Google’s servers.

The Google marketing services we use include the online advertising program “Google AdWords”. In the case of Google AdWords, each AdWords customer receives a different “conversion cookie”. Cookies can therefore not be tracked via the platforms of AdWords customers. The information obtained with the help of the cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. The AdWords customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.

We integrate third-party advertisements based on the Google marketing service “DoubleClick”. DoubleClick uses cookies to enable Google and its partner platforms to serve ads based on users’ visits to this platform or other platforms on the Internet.

We also include third-party advertisements based on Google’s AdSense marketing service. AdSense uses cookies to enable Google and its partner platforms to serve ads based on users’ visits to this platform or other platforms on the Internet.

Another Google marketing service used by us is the “Google Tag Manager”, with the help of which further Google analysis and marketing services can be integrated into our platform (e.g. “AdWords”, “DoubleClick” or “Google Analytics”).

For more information on the use of data for marketing purposes by Google, please visit the overview page: https://www.google.com/policies/technologies/ads.

Google’s privacy policy is available at https://www.google.com/policies/privacy.

If you wish to object to the collection of data by Google marketing services, you can use the settings and opt-out options provided by Google: http://www.google.com/ads/preferences.

Hotjar

This website uses the Hotjar tool of the provider Hotjar Limited (Hotjar Ltd.), Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian’s STJ 3141, Malta, to analyze the use of our offers. To do this, Hotjar provides a variety of capabilities such as heatmaps, visitor recordings, funnel and form analytics, feedback polls, surveys (for more information on these, please visit https://www.hotjar.com/ ).

Hotjar is a complete analytics and feedback tool that provides both online behavioral analysis and feedback from platform visitors. By combining both A) analytics and B) Feedback, Hotjar gives us a big “big picture” of how to improve our platform user experience and performance. In doing so, the analytics tool allows us to measure and observe user behavior (what users do), while the feedback tool allows us to hear what users are saying (user’s voice). As a result, Hotjar allows us to analyze and understand the behavioral patterns of our platform visitors and customers on our platforms through the use of analytics and feedback. The sole purpose of the data collection is to improve the functionality of the website and the overall user and customer experience.

When using Hotjar, data may be processed such as IP address (stored anonymously), screen resolution, device type (unique device identifiers), operating system, browser, geographic location (country only), preferred language for viewing our platform, mouse movements, keystrokes, referral URL and domain, web sites visited and the date and time the web sites were visited. In order to function properly, Hotjar sets cookies in your browser.

We have also concluded a contract for commissioned processing with Hotjar Limited in accordance with Art. 28 of the GDPR, in which the provider undertakes to make appropriate and legally binding contractual arrangements and to take control measures to ensure data protection and data security when using subcontractors and under which data transfers to third countries take place under EU standard data protection clauses. The processor will also use all information strictly for the purpose of analyzing the use of our platform and user-related behavior for us.

For more information about Hotjar’s privacy policy, see: https://www.hotjar.com/privacy

Bing Ads

This platform uses Bing Ads, a service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA – Bing Ads Conversion Tracking. When you click on one of our ads on Bing or on selected platforms of the Bing advertising network, a temporary cookie is stored on your computer. If you now reach a conversion page on our site, it is recorded – recognizable to Microsoft Bing and us – that you have previously clicked on the ad. This is used to create conversion statistics, i.e. to record how many users reach a conversion page after clicking on an ad, i.e. complete an order process. If you do not wish to participate in the tracking procedure, you can also refuse the setting of a cookie required for this – for example, via a browser setting that generally deactivates the automatic setting of cookies. The use of Bing Ads is based on Art. 6 para. 1 lit. f GDPR. The platform operator has a legitimate interest in analyzing user behavior in order to optimize both its platform and its advertising.

Microsoft Clarity

This website uses the “Clarity” service provided by Microsoft Corporation. Clarity enables an analysis of the use of our website. This creates a log of mouse movements and clicks with the intention of deriving potential improvements for the platform. The information collected is transmitted to Clarity and stored there. According to Microsoft, this information can also be used for advertising purposes.

Information: https://clarity.microsoft.com

Possibility to object and opt-out: https://choice.microsoft.com/opt-out

Facebook Remarketing

Within our platform, so-called “Facebook pixels” of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”), are used. With the help of the Facebook pixel, it is possible for Facebook to determine the visitors to our offer as a target group for the display of advertisements, so-called “Facebook ads”. Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our platform. This means that with the help of the Facebook pixel we want to ensure that our Facebook ads correspond to the potential interest of the users and do not have a harassing effect. With the help of the Facebook pixel, we can also track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our platform after clicking on a Facebook ad.

The Facebook pixel is directly integrated by Facebook when our websites are accessed and can save a so-called cookie, i.e. a small file, on your device. If you subsequently log in to Facebook or visit Facebook while logged in, your visit to our platform will be noted in your profile. The data collected about you is anonymous for us, so it does not allow us to draw any conclusions about the identity of the user. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible. The processing of the data by Facebook takes place within the framework of Facebook’s data usage policy. Accordingly, you can find more information on how the remarketing pixel works and generally on the display of Facebook ads, in Facebook’s data usage policy: https://www.facebook.com/policy.php.

You can object to the collection by the Facebook pixel and use of your data for the display of Facebook ads. To do so, you can visit the page set up by Facebook and follow the instructions there on the settings for usage-based advertising: https://www.facebook.com/settings?tab=ads or declare the objection via the US page http://www.aboutads.info/choices/ or the EU page http://www.youronlinechoices.com/. The settings are platform-independent. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.

Security, the legal bases, and your rights

Security

Security measures

In order to protect your data from unwanted access as comprehensively as possible, we take technical and organizational measures. We use an encryption procedure on our pages. Your data is transferred from your computer to our server and vice versa via the Internet using TLS encryption. You can recognize this by the fact that the lock symbol is closed in the status bar of your browser and the address line begins with HTTPS://.

We take organizational, contractual, and technical security measures in accordance with the state of the art to ensure that the provisions of the data protection laws are complied with and to protect the data processed by us against accidental or intentional manipulation, loss, destruction, or against access by unauthorized persons. To protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS.

SSL Encryption

Our website uses SSL encryption when transmitting confidential or personal content of our users. This encryption is activated, for example, when processing payment transactions and when you send us inquiries via our website. Please make sure that SSL encryption is activated on your side for corresponding activities. The use of encryption is easy to recognize: The display in your browser line changes from “http://” to “https://”. Data encrypted via SSL cannot be read by third parties. Only transmit your confidential information when SSL encryption is activated and contact us in case of doubt.

Encrypted Payment Transactions

We secure your data in payment transactions. For this reason, our platform uses SSL encryption for security reasons and to protect your confidential as well as personal contents during the transmission of payment transactions. You can see for yourself whether SSL encryption is activated or not. You can recognize the use of encryption by the address bar of the browser. Only if the regular display changes from “http://” to “https://” is the data transmission encrypted. The browser line “https://” indicates the use of SSL encryption, the payment transaction is now encrypted. Activating SSL encryption makes it impossible for third parties to read your confidential data. Therefore, only transfer your data when SSL encryption is activated.

The legal bases of the processing

The legal bases for processing are listed below and at least one of these must apply whenever we process personal data:

Consent: the individual has given clear consent to process personal data for a specific purpose.
Contract: the processing is necessary for a contract or because you have asked us to take specific steps before entering into a contract.
Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
Vital interests: the processing is necessary to protect someone’s life.
Public task: the processing is necessary for us to perform a task in the public interest or for official functions, and the task or function has a clear basis in law.
Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.

Your rights

GDPR

When processing your personal data, the GDPR grants you as a web user certain rights:

Right of access (Art. 15 GDPR). You have the right to request confirmation as to whether personal data concerning you is being processed; if this is the case, you have the right to information about this personal data and to the information listed in detail in Art. 15 GDPR.
Right to rectification and erasure (Art. 16 and 17 GDPR). You have the right to request without undue delay the rectification of any inaccurate personal data concerning you and, where applicable, the completion of any incomplete personal data. You also have the right to request that personal data concerning you be deleted without delay if one of the reasons listed in detail in Article 17 of the GDPR applies, e.g. if the data is no longer required for the purposes pursued. 3.
Right to restriction of processing (Art. 18 GDPR). You have the right to request the restriction of processing if one of the conditions listed in Art. 18 GDPR applies, e.g. if you have objected to the processing, for the duration of any review.
Right to data portability (Art. 20 GDPR). In certain cases, detailed in Art. 20 GDPR, you have the right to receive the personal data concerning you in a structured, commonly used, and machine-readable format or to request the transfer of this data to a third party.
Right to object (Art. 21 GDPR). If data is collected on the basis of Art. 6 para. 1 p. 1 lit. f GDPR (data processing for the protection of legitimate interests), you have the right to object to the processing at any time for reasons arising from your particular situation. We will then no longer process the personal data unless there are demonstrably compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject, or the processing serves to assert, exercise, or defend legal claims.
Right of appeal to a supervisory authority. Pursuant to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority if you are of the opinion that the processing of data concerning you violates data protection regulations. The right to lodge a complaint may, in particular, be asserted before a supervisory authority in the member state of your place of residence, your place of work, or the place of the alleged infringement.

California Specific Rights

If you are a California resident, you have the following rights:

You have the right to:

request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, and sell.
request that we delete personal information that we collect from you, subject to applicable legal exceptions.
“opt-out” of the “sale” of your “personal information” to “third parties”

In addition under California’s “Shine the Light” law, California residents who provide personal information (as defined in the statute) to obtain services are entitled to request and obtain from us, once per calendar year, information about the personal information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year).

Sharing, Storage, and Miscellaneous

When do we disclose your Personal Data?

We may share your information with organizations that help us provide the services described in this policy and who may process such data on our behalf and in accordance with this policy, to support our online offer and our services. If you wish to learn more about how the relevant provider process your personal data, please follow the link embedded in the above-mentioned provider’s name.

Typically and unless otherwise stated in this policy, data may be shared on the basis of our contractual and pre-contractual obligations, in accordance with Art. 6 para. 1 lit. b) GDPR. Equally, if you have consented to it, or where there we have a legal obligation to do so or on the basis of our legitimate interests (e.g. when using agents, hosting providers, tax, business, and legal advisers, customer care, accounting, billing and similar services that allow us to perform our contractual obligations, administrative tasks, and duties efficiently and effectively).

If we commission third parties to process data on the basis of a so-called “processing agreement”, this is done on the basis of Art. 28 GDPR.

In relation to metadata obtained about you, we may share a cookie identifier and IP data with analytic service providers to assist us in the improvement and optimization of our platform which is subject to our Cookies Policy.

We may also disclose information in other circumstances such as when you agree to it or if the law, a Court order, a legal obligation, or regulatory authority ask us to. If the purpose is the prevention of fraud or crime or if it is necessary to protect and defend our right, property, or personal safety of our staff, the platform, and its users.

Hosting and Content Delivery Networks (CDN)

This platform is hosted by an external service provider. The personal data collected on this platform is stored on the service provider’s servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contractual data, contact details, names, platform accesses, and other data generated via a platform. Our service provider is used for the purpose of contract fulfillment and in the interest of a secure, fast, and efficient provision of our platform by a professional provider our legitimate interest. Our service provider will only process your data insofar as this is necessary for the fulfillment of its service obligations and follow our instructions with regard to this data.

Storage period

Unless a more specific retention period is stated within this privacy policy, your personal data will remain with us until the purpose of processing the data no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.

Information, deletion, and correction

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin, and recipient and the purpose of the data processing and, if applicable, the right to correct or delete this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time.

Social Media

The data you enter on our social media pages, such as comments, videos, pictures, likes, public messages, etc. are published by the social media platform and are not used or processed by us for any other purpose at any time. We only reserve the right to delete content if this should be necessary. Where applicable, we share your content on our site if this is a function of the social media platform and communicate with you via the social media platform. The legal basis is our legitimate interest. The data processing is carried out in the interest of our public relations and communication.

If you wish to object to certain data processing over which we have an influence, please contact us. We will then examine your objection. If you send us a request on the social media platform, we may also refer you to other secure communication channels that guarantee confidentiality, depending on the response required. You always have the option of sending us confidential inquiries to our address stated in the imprint.

As already stated, where the social media platform provider gives us the opportunity, we take care to design our social media pages to be as data protection compliant as possible. With regard to statistics that the provider of the social media platform makes available to us, we can only influence these to a limited extent and cannot switch them off. However, we make sure that no additional optional statistics are made available to us.

Live Chat

The live chat is provided by Crisp IM SARL (2 Boulevard de Launay, 44100 Nantes, France), hereinafter referred to as “Crisp”, (https://crisp.chat). When you contact us through our chat, necessary data such as email address, phone number, the content of your messages, your last activity and its timing are collected through our website in order to respond to your request.

By contacting us via chat, you consent to the processing of your personal data by Crisp. Crisp may link your data with other publicly available data, e.g. from social networks, such as first and last name, avatar and company. The legal basis for the processing of your data, if you have given your consent, is Art. 6 para. 1 lit. a GDPR.

Closing

Automated decision-making

We do not use automated decision-making or profiling.

Do Not Track

Do Not Track is a privacy preference you can set in most browsers. We support Do Not Track because we believe that you should have genuine control over how your info gets used and our Services respond to Do Not Track requests.

Accuracy

It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.

Children Data

Our platform is not intended for children, and we do not knowingly collect data relating to children. If you become aware that your child has provided us with Personal Data, without parental consent, please contact us, and we take the necessary steps to remove that information from our server.

External Links

Our platform contains links to the online offers of other providers. We hereby point out that we have no influence on the content of the linked online offers and the compliance with data protection regulations by their providers.

Changes and updates to the privacy policy

We kindly ask you to regularly inform yourself about the content of our privacy policy. We will amend the privacy policy as soon as changes to the data processing activities we carry out make this necessary. We will inform you as soon as the changes require an act of cooperation on your part (e.g., consent) or other individual notification.

Queries and Complaints

Any comments or queries on this policy should be directed to us. If you believe that we have not complied with this policy or acted otherwise than in accordance with data protection law, then you should notify us.

Cookie	Duration	Description
_clck	1 year	This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form.
_clsk	1 day	This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form.
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session, and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_1XXMKZNQDW	2 years	This cookie is installed by Google Analytics.
_gat_gtag_UA_85032185_1	1 minute	Set by Google to distinguish users.
_gat_gtag_UA_85032185_9	1 minute	Set by Google to distinguish users.
_gat_UA-85032185-1	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behavior and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Provided by Google Tag Manager to experiment with advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_hjAbsoluteSessionInProgress	30 minutes	Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjFirstSeen	30 minutes	Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.
_hjid	1 year	This Hotjar cookie is set when the customer first lands on a page using the Hotjar script.
_hjid	never	This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script.
_hjIncludedInPageviewSample	2 minutes	Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site’s pageview limit.
CLID	1 year	This cookie is installed by Microsoft Clarity and stores information about how visitors use the website. The cookie contributes to the creation of an analysis report which shows how the website performs. The data collection includes numbers of visitors, where they visit the website from, and pages visited on the website.
SM	session	This cookie is installed by Microsoft Clarity.
SRM_B	1 year 24 days	This cookie is installed by Microsoft Bing.

Cookie	Duration	Description
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
ANONCHK	10 minutes	The ANONCHK cookie, set by Bing, is used to store a user’s session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
MUID	1 year 24 days	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
NID	6 months	NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user’s browser supports cookies.